Online Privacy Policy

Utility Trailer Manufacturing Company; HCEW Management Services, LLC; and/or affiliated companies (the “Company” or “we”) have developed this privacy policy out of respect for the privacy of our customers, visitors to our website, job applicants, and independent contractors. This policy describes the personal information we collect, use, and disclose about individual consumers, applicants, and contractors who visit or interact with this website, visit any of our offices, facilities or locations, purchase or inquire about any of our products or services, contract with us to provide services, apply for a position of employment, or otherwise interact or do business with us.
Whenever you visit our website, we will collect some information from you automatically simply by you visiting and navigating through this site, and some voluntarily when you submit information using a form on the website, enroll in or subscribe to our newsletter or marketing communications, request information, or use any of the other interactive portions of our website. Through this website, we will collect information that can identify you and/or your activity.

Additionally, whenever you communicate, interact or do business with us, whether online or at any of our physical locations or facilities, or whether you are contracted to perform services for us or apply for a position of employment, we will be collecting personal information from you or about you in the course of our interaction or dealings with you.
This policy does not apply to our current and former employees and their family members, dependents, and beneficiaries; if you are a California resident who is a current or former employee of the Company or a family member, dependent, or beneficiary of any of our current or former employees, you may request access to our Employee Privacy Policy by sending an email to HR.Corporate@utm.com.

Category Examples Disclosed in Last 12 Months To Retention Period
Personal Identifiers Name, alias, social security number. A, C, D, E, F, H, I, J, K, L, N If a job applicant who is hired or independent contractor, duration of employment or contract term plus six years (unless related to a Category below that requires a longer retention period). If job applicant who is not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.

Otherwise, duration of our relationship with you plus 8 years (unless related to a Category below that requires a longer retention period).
Contact Information Home, postal or mailing address, email address, home phone number, cell phone number. A, C, D, E, F, H, I, J, K, L, N If a job applicant who is hired or independent contractor, duration of employment or contract term plus six years (unless related to a Category below that requires a longer retention period). If job applicant who is not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.

Otherwise, duration of our relationship with you plus 8 years (unless related to a Category below that requires a longer retention period).
Account Information Username and password for Company accounts and systems, and any required security or access code, password, security questions, or credentials allowing access to your Company accounts. Not Disclosed Username kept indefinitely; passwords for 2 years; rest for 4 years
Commercial Transactional Data Information regarding products or services provided, purchasing history. L 20 years for purchase orders, including trailer or other product specifications.

Otherwise, 8 years after transaction, unless necessary to maintain for a longer period for product warranty, or OSHA / FDA or other regulatory compliance
Internet Network and Computer Activity Date and time of your visit to this website; webpages visited; links clicked on the website; browser ID; browser type; device ID; operating system; form information downloaded; domain name from which our site was accessed; search history; and cookies; internet or other electronic network activity information related to usage of Company networks, servers, intranet, or shared drives, including system and file access logs, security clearance level, browsing history, search history, and usage history. E, G, J 4 years
Geolocation Data IP address and/or GPS location, latitude & longitude. Not Shared 4 years
Mobile Device Data Information collected when you navigate, access or use any of our websites via mobile device, including data identifying your device if you access our business networks and systems. F 4 years
Inferences For job applicants, based on analysis of the personal information collected, we may develop inferences regarding job applicants’ predispositions, behavior, attitudes, intelligence, abilities, and aptitudes for purposes of recruiting and hiring assessments and decisions. Specifically, as part of the job application process, we may develop inferences through a DiSC or similar assessment to assess your personality fit, motivations, and behavioral tendencies. I If a job applicant who is hired or independent contractor, duration of employment or contract term plus six years. If job applicant who is not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
Online Portal and Mobile App Access and Usage Information Username, account history, usage history, file access logs, security clearance level, and any information submitted through the account. J Username kept indefinitely; passwords for 2 years; rest for 4 years
Visual, Audio or Video Recordings Your image when recorded or captured in surveillance camera footage or pictures taken at a Company facility, function or event, or in pictures or video posted on social media to which the Company has access or that are submitted to the Company by a third party J, M Surveillance video – 30 days. Otherwise, 6 years.
Pre-Hire Information (for Job Applicants) or Pre-Contract Information (for Independent Contractors) Information provided in your job application or resume, information you provided in your portfolio or proposal for services, information gathered as part of background screening and reference checks, pre-hire drug test results, information recorded in job interview notes by persons conducting job interviews for the Company, information contained in candidate evaluation records and assessments, information gathered as part of vendor evaluation and reference checks and other assessments of your qualifications to provide services to the Company, information in work product samples you provided, and voluntary disclosures by you. H, I If a job applicant who is hired or independent contractor, duration of employment or contract term plus six years. If job applicant who is not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.

Otherwise, duration of our relationship with you plus 4 years.
Employment History Information regarding prior job experience, positions held, names of prior clients to which you provided services, and when permitted by applicable law your salary history or expectations. H, I If a job applicant who is hired or independent contractor, duration of employment or contract term plus six years. If job applicant who is not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.

Otherwise, duration of our relationship with you plus 4 years.
Educational Information Information contained in your resume regarding educational history and information in transcripts or records of degrees and vocational certifications obtained. H, I If a job applicant who is hired or independent contractor, duration of employment or contract term plus six years. If job applicant who is not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.

Otherwise, duration of our relationship with you plus 4 years.
Professional Related Information Information contained in tax forms/1099 forms, safety records, licensing and certification records, and performance records, and information related to services provided by independent contractors, including in statements of work. A, N Duration of calendar year plus 10 years for tax records.

Otherwise, duration of contract term or our relationship with you plus 6 years.
Financial Information Information contained in invoices billed to the Company and in records of payments made to you by the Company, or other financial account information. A Duration of contract term or our relationship with you plus 8 years
Facility & Systems Access Information Information identifying you, if you accessed our secure company facilities, systems, networks, computers, and equipment, and at what times, using keys, badges, fobs, login credentials, or other security access method. J 4 years

Of the above categories of Personal Information, the following are categories of Sensitive Personal Information the Company may collect from or about consumers, independent contractors, or applicants:

  1. Personal Identifiers (social security number, driver’s license number,)
  2. Account Information; Online Portal and Mobile App Access and Usage Information (your Company account log-in, in combination with any required security or access code, password, or credentials allowing access to the account)
  3. Geolocation Data (IP address and/or GPS location, latitude & longitude)

Personal information does not include:

  • Publicly available information from government records.
  • Information that a business has a reasonable basis to believe is lawfully made available to the general public by the consumer, independent contractor, or applicant, or from widely distributed media.
  • Information made available by a person to whom the consumer, independent contractor, or applicant has disclosed the information if the consumer, independent contractor, or applicant has not restricted the information to a specific audience.
  • Deidentified or aggregated information.

We may collect your personal information from the following sources:

  • You the consumer, independent contractor, or job applicant, when you visit the website and voluntarily submit information through forms on the website or social media, when you visit any of our physical locations, when you purchase or inquire about any of our products, when you enter into a contract to perform services for us, or when you apply for a position of employment
  • Our employees and contractors, when you interact with them
  • Other customers and visitors, when you interact with them or when they observe you
  • We utilize cookies to automatically collect information about our website visitors
  • Surveillance cameras at our physical locations
  • Referral sources
  • Credit and consumer reporting agencies
  • Recruiters
  • Company-issued computers, electronic devices, and vehicles
  • Company systems, networks, software applications, and databases you log into or use

We may disclose your personal information to the following categories of service providers, contractors, or third parties:

  1. Financial institutions
  2. Product manufacturers/administrators
  3. Government agencies
  4. Promotional or other fulfilment vendors
  5. Marketing support vendors and vendors that support managing or hosting the website
  6. Transaction support vendors (e.g., check guaranty, payment processors)
  7. Data analytics vendors
  8. Consumer reporting agencies or credit reporting agencies
  9. Employee tracking and talent management systems
  10. Security and risk management vendors
  11. Corporate customers
  12. Original equipment manufacturers (OEM) (suppliers and makers of the products / vehicles we sell or lease to our customers)
  13. Social media platforms
  14. Tax and financial document preparation applications

We may collect your personal information for the following business purposes:

  1. To fulfill or meet the purpose for which you provided the information.
  2. To process, complete, and maintain records on transactions.
  3. To provide warranty coverage on products.
  4. To provide and communicate recall notifications to customers.
  5. To respond to consumer inquiries, including requests for information, customer support online, and phone calls.
  6. To improve user experience on our website.
  7. To understand the demographics of our website visitors.
  8. To detect security incidents.
  9. To debug, identify, and repair errors that impair existing intended functionality of our website.
  10. To protect against malicious or illegal activity and prosecute those responsible.
  11. To verify and respond to CCPA consumer requests.
  12. To prevent identity theft.
  13. JOB APPLICANT PURPOSES:
    1. To fulfill or meet the purpose for which you provided the information. For example, if you share your name and contact information to apply for a job with the Company, we will use that Personal Information in connection with your candidacy for employment.
    2. To comply with local, state, and federal law and regulations requiring employers to maintain certain records (such as immigration compliance records, personnel files, wage and hour records, payroll records, accident or safety records, and tax records), as well as local, state, and federal law, regulations, ordinances, guidelines, and orders relating to COVID-19.
    3. To evaluate, make, and communicate decisions regarding your job application and candidacy for employment.
    4. To obtain and verify background check and references.
    5. To evaluate and improve our recruiting methods and strategies.
    6. To engage in corporate transactions requiring review or disclosure of job applicant records subject to non-disclosure agreements, such as for evaluating potential mergers and acquisitions of the Company.
    7. To evaluate, assess, and manage the Company’s business relationship with vendors, service providers, and contractors that provide services to the Company related to recruiting or processing of data from or about job applicants.
  14. . INDPENDENT CONTRACTOR PURPOSES:
    1. To fulfill or meet the purpose for which you provided the information.
    2. To comply with state and federal law and regulations requiring businesses to maintain certain records (such as accident or safety records, and tax records/1099 forms), as well as local, state, and federal law, regulations, ordinances, guidelines, and orders relating to COVID-19.
    3. To engage the services of independent contractors and compensate them for services.
    4. To evaluate, make, and communicate decisions regarding an independent contractor, including decisions to enter into, renew, and/or terminate the contract.
    5. To grant independent contractors access to secure Company facilities, systems, networks, computers, and equipment, and maintain information on who accessed such facilities, systems, networks, computers, and equipment, and what they did therein or thereon.
    6. To engage in lawful monitoring of independent contractor activities and communications when utilizing Company software applications or systems.
    7. To implement, monitor, and manage electronic security measures on independent contractor devices that are used to access Company networks and systems.
    8. To engage in corporate transactions requiring review of independent contractor relationships, services, and contracts, such as for evaluating potential mergers and acquisitions of the Company.
    9. To maintain commercial insurance policies and coverages.
    10. To provide services to corporate customers who may request certain pieces of information about a Company independent contractor (such as name and phone number) to permit the independent contractor access to their facility in advance of the Company independent contractor being dispatched to provide services at the customer’s facility.
    11. To evaluate, assess, and manage the Company’s business relationship with vendors, service providers, and contractors that provide services to the Company.
    12. To improve user experience on Company computers, networks, devices, software applications or systems, and to debug, identify, and repair errors that impair existing intended functionality of our systems.

We may disclose your personal information for the following business purposes as numbered above: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13(a), 13(b), 13(d), 13(e), 13(f), 13(g), 14(a), 14(b), 14(e), 14(f), 14(g), 14(h), 14(i), 14(j), 14(k), and 14(l).

We do NOT and will not sell your personal information in exchange for monetary or other valuable consideration. We do not share your personal information for cross-context behavioral advertising.

We do not and will not use or disclose your sensitive personal information for purposes other than the following:

  1. To perform the services reasonably expected by an average employee who requests those services.
  2. To detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information.
  3. To resist malicious, deceptive, fraudulent, or illegal actions directed at the business and to prosecute those responsible for those actions.
  4. To ensure the physical safety of natural persons.
  5. For short-term, transient use.
  6. To perform services on behalf of the Company.
  7. To verify or maintain the quality or safety of a product, service or device that is owned, manufactured, manufactured for, or controlled by the Company, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by the Company.
  8. For purposes that do not involve inferring characteristics about the consumers, contractors, and applicants.

 Retention of Personal Information

We will retain each category of personal information in accordance with our established data retention schedule as indicated above. In deciding how long to retain each category of personal information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statutes of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations.

We apply our data retention procedures on an annual basis to determine if the business purposes for collecting the personal information, and legal reasons for retaining the personal information, have both expired. If so, we will purge the information in a secure manner.

Third Party Vendors

We may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from vendors working on our behalf.

Business Transfers

In the event we sell or transfer a particular portion of its business assets, information of consumers, contractors and applicants may be one of the business assets transferred as part of the transaction. If substantially all of our assets are acquired, information of consumers, contractors and applicants may be transferred as part of the acquisition.

Compliance with Law and Safety

We may disclose specific personal and/or sensitive personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect our employees or the public.

Use of Cookies and Other Tracking Technologies

Cookies are small files that a website may transfer to a user’s computer that reside there for either the duration of the browsing session (session cookies) or on a permanent, until deleted, basis (persistent cookies) that may be used to identify a user, a user’s machine, or a user’s behavior. We make use of cookies under the following circumstances and for the following reasons:

  • Provide you with services available through the website and to enable you to use some of its features
  • Identify if users have accepted the use of cookies on the website
  • Compile data about website traffic and how users use the website to offer a better website experience
  • Understand and save visitor preferences for future visits, such as remembering your language preference, to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website

You may delete cookies from your web browser at any time or block cookies on your equipment, but this may affect the functioning of or even block the website. You can prevent saving of cookies (disable and delete them) by changing your browser settings accordingly at any time. It is possible that some functions will not be available on our website when use of cookies is deactivated. Check the settings of your browser. Below you can find some guidance:

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. We do not respond to DNT signals.

External Links

Our website contain links to other sites. We are not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the Privacy Policy of any site you visit via a link from our website.

Children Under the Age of 16

We do not knowingly sell or share the personal information of consumers under 16 years of age.

Our website is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on our website. If we learn we have collected or received personal information from a child under 16 on our website without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the email address below.

International Visitors

We do not target, market to, or offer our products or services to consumers outside of the United States. You agree not to submit your personally identifiable information through the website if you reside outside the United States.

Rights Under the CCPA and CPRA

This section of the Privacy Policy applies only to California residents who are natural persons. If you are a California resident, you have the following rights pursuant to the California Consumer Privacy (CCPA) as amended by the California Privacy Rights Act (CPRA):

  1. Right to Know. The right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period, (2) the categories of sources from which the personal information was collected, (3) the business or commercial purpose for collecting, selling, or sharing this information, and (4) the categories of third parties with whom we share or have shared your personal information;
  2. Right to Access. The right to request, up to 2 times in a 12-month period, that we disclose to you, free of charge, the specific pieces of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period;
  3. Right to Delete. The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions;
  4. Right to Correct. The right to request that we correct inaccurate personal information (to the extent such an inaccuracy exists) that we maintain about you;
  5. The right to designate an authorized agent to submit one of the above requests on your behalf. See below for how you can designate an authorized agent; and
  6. The right to not be discriminated or retaliated against for exercising any of the above rights, including an applicant’s and independent contractor’s right not to be retaliated against for exercising the above rights.

You can submit any of the above types of consumer requests through any of the 2 options below:

  1. Send an email to PrivacyDirector@utm.com.
  2. Call our privacy toll-free line at 800-525-5140.

How We Will Verify That it is Really You Submitting the Request

If you are a California resident, when you submit a Right to Know, Right to Access, Right to Delete, or Right to Correct request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us. For example, we may need you to provide your name, email, phone number, IP address, browser ID, amount of your last purchase with the business, and/or date of your last transaction with the business.

Responding to Your Right to Know, Right to Access, Right to Delete, and Right to Correct Requests

Upon receiving a verifiable request from a California resident, we will confirm receipt of the request no later than 10 business days after receiving it. We endeavor to respond to a verifiable request within forty-five (45) calendar days of its receipt. If we require more time (up to an additional 45 calendar days, or 90 calendar days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

For a request to correct inaccurate personal information, we will accept, review, and consider any documentation that you provide, and we may require that you provide documentation to rebut our own documentation that the personal information is accurate. You should make a good-faith effort to provide us with all necessarily information at the time that you make the request to correct. We may deny a request to correct if we have a good-faith, reasonable, and documented belief that a request to correct is fraudulent or abusive. If we deny your request to correct, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

If You Have an Authorized Agent:

If you are a California resident, you can authorize someone else as an authorized agent who can submit a request on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized power of attorney or (b) provide other written, signed authorization that we can then verify. When we receive a request submitted on your behalf by an authorized agent who does not have a power of attorney, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your authorized agent. We may deny a request from an authorized agent if the agent does not provide your signed permission demonstrating that they have been authorized by you to act on your behalf.

Consent to Terms and Conditions

By using this website, you consent to all terms and conditions expressed in this Privacy Policy.

Changes to Our Privacy Policy

As our services evolve and we perceive the need or desirability of using information collected in other ways, we may from time to time amend this Privacy Policy. We encourage you to check our website frequently to see the current Privacy Policy in effect and any changes that may have been made to them. If we make material changes to this Privacy Policy, we will post the revised Privacy Policy and the revised effective date on this website. Please check back here periodically or contact us at the address listed at the end of this Privacy Policy.

Consumers With Disabilities

This policy is in a form that is accessible to consumers with disabilities.

Questions About the Policy

This website is owned and operated by Utility Trailer Manufacturing Company. If you have any questions about this Privacy Policy, please contact us at PrivacyDirector@utm.com or call 800-525-5140.

**This policy was last updated May 9, 2024.

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